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Siden vår tilbyr gamblingtjenester og vi må derfor overholde KYC-kravene.","Verifiser","Må innholde minst 8 tegn - som inneholder bokstaver (store og små bokstaver), tall og symboler.","Fyll ut og bekreft e-posten din for å fullføre registreringsprosessen og få tilgang til bonusprogrammet.","Endre e-post","Endre passord","Innstillinger","La oss ha fokus på ansvarlig spill! Sett noen spillgrenser for at opplevelsen din skal bli så fantastisk som mulig.","Ansvarlig spill","Passord","Saldo","Avventer uttak","Innskudd","Uttak","Bonus","Bonuser","Topp merker","Konverter mynter","Kassen","Dato","Metode","Beløp","Status","Velg betalingsmåte","Tast inn beløp","Du vil få","gratisspinn","Withdraw","Tilgjengelig uttak","Minimum","Behandlingsgebyr","Gjør et uttak","Ventende uttak","Betalingsmetode","Alternativ","Avbryt","Ditt uttaksbeløp","Skriv inn e-postadresse","Oppgi passord","Glemt passord?","Har du ikke en konto?","Registrere seg","Velkomstpakke","Opprett en konto","eks.","Minst 6 symboler + 1 spesialtegn","Valuta","Neste steg","Har du allerede en konto?","Log inn","Fornavn","Etternavn","Fødselsdato","By","Adressebevis","Kjønn","Mann","Kvinne","Skriv inn navnet ditt","Skriv inn etternavnet ditt","Gateadresse","Måned","Måneder","Uker","Uke","Dag","dager","Time","t","Timer","Minutter","Sekunder","Daglig","Ukentlig","Månedlig","av","Innskuddsgrense","Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium.","Tapsgrense","Omsetningsgrense","Grense for økt","Tidsvarsling","Spillgrense","Selvekskludering","Legg til grense","Rediger grense","Sett","Periode","Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium. 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style=\"font-size: 20px;\">\u003Cfont color=\"#ffcc00\">Feire jubileet med oss – \u003C/font>\u003Cbr>Gratulerer! 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og betingelser| Playfina Casino i Norge","Les vilkårene og betingelsene til Playfina Casino for å forstå bruksregler, spillerforpliktelser, bonusvilkår, betalingsregler og viktig juridisk informasjon.\r\n","Playfina vilkår og betingelser, casino retningslinjer, generelle casino regler, Playfina brukeravtale, casino reguleringer",{"component-text":1223,"faq":1225,"component-text-1":1282,"faq-1":1283},{"text":1224},"\u003Cp>\u003Cspan style=\"font-size:22px;\">\u003Cstrong>TERMS AND CONDITIONS\u003C/strong>\u003C/span>\u003C/p>\r\n\r\n\u003Cp>Effective from: 12.06.2025\u003C/p>\r\n\r\n\u003Cp>Last updated:  16.02.2026\u003C/p>\r\n\r\n\u003Cp>Version: 1.0\u003C/p>\r\n",{"additionalCssClasses":1043,"title":1226,"questions":1227},null,[1228,1231,1234,1237,1240,1243,1246,1249,1252,1255,1258,1261,1264,1267,1270,1273,1276,1279],{"question":1229,"answer":1230,"startExpanded":1044},"1. GENERAL INFORMATION","\u003Cp>1.1. The website playfina.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-893958. Registered address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The Company operates under license no. 0000002 issued by the Tobique Gaming Commission.\u003C/p>\r\n\r\n\u003Cp>1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.\u003C/p>\r\n\r\n\u003Cp>1.3. If you do not agree to these Terms and Conditions, you must not use our services.\u003C/p>\r\n\r\n\u003Cp>1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.\u003C/p>\r\n\r\n\u003Cp>1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.\u003C/p>\r\n\r\n\u003Cp>1.6. By accepting these Terms and Conditions,  Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.\u003C/p>\r\n",{"question":1232,"answer":1233,"startExpanded":1043},"2. ELIGIBILITY AND RESTRICTIONS","\u003Cp>2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.\u003C/p>\r\n\r\n\u003Cp>2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction (whichever is higher).\u003C/p>\r\n\r\n\u003Cp>2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.\u003C/p>\r\n\r\n\u003Cp>2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play:\u003Cbr />\r\nAfghanistan, Belarus, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Yemen.\u003C/p>\r\n\r\n\u003Cp>Players violating this policy are not entitled to refunds or withdrawals.\u003C/p>\r\n\r\n\u003Cp>2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.\u003C/p>\r\n\r\n\u003Cp>2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached.\u003C/p>\r\n\r\n\u003Cp>2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s license). Deposits and bets are blocked until verification is completed. Failure to comply will result in account closure.\u003C/p>\r\n",{"question":1235,"answer":1236,"startExpanded":1043},"3. GAME AVAILABILITY AND RESTRICTIONS","\u003Cp>3.1. Some games may be unavailable in certain countries due to provider restrictions, which may change over time.\u003C/p>\r\n\r\n\u003Cp>3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.\u003C/p>\r\n\r\n\u003Cp>3.3. NetEnt Games\u003Cbr />\r\nAbsolute Restrictions: NetEnt games are not permitted in:\u003Cbr />\r\nBelgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.\u003Cbr />\r\nBlacklisted Territories: NetEnt games are not available in a longer list of countries including Australia, Hong Kong, Iran, Israel, Philippines, etc.\u003Cbr />\r\nBranded Game Restrictions: Additional country restrictions apply for specific titles like Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.\u003C/p>\r\n\r\n\u003Cp>3.4. Other Providers\u003Cbr />\r\nPlay’n GO and Pragmatic: Not available in Sweden.\u003Cbr />\r\nAmatic: Restricted in Australia, Austria, Estonia, Greece, USA.\u003C/p>\r\n",{"question":1238,"answer":1239,"startExpanded":1043},"4. ACCEPTED CURRENCIES","\u003Cp>4.1. Accepted fiat and cryptocurrencies include:\u003Cbr />\r\nEUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX.\u003C/p>\r\n\r\n\u003Cp>4.2. Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported.\u003C/p>\r\n",{"question":1241,"answer":1242,"startExpanded":1043},"5. TAXES AND FEES","\u003Cp>5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity.\u003C/p>\r\n",{"question":1244,"answer":1245,"startExpanded":1043},"6. GAME RULES","\u003Cp>6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarize yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers.\u003C/p>\r\n",{"question":1247,"answer":1248,"startExpanded":1043},"7. DISCLAIMER OF LIABILITIES","\u003Cp>7.1.You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses or damages incurred through your use of the Website or participation in any games.\u003C/p>\r\n\r\n\u003Cp>7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services (e.g., game providers, payment processors). However, once data is shared, its further processing is governed by those third parties’ own privacy policies. We cannot be held responsible for any misuse or further distribution of your data by such third parties.\u003C/p>\r\n\r\n\u003Cp>7.3. The Company is not responsible for any losses, errors, or interruptions resulting from hardware or software failures on your end, poor Internet connectivity, or other technical issues beyond our control.\u003C/p>\r\n\r\n\u003Cp>7.4. In the rare event that a wager is accepted or a payment is processed in error (due to technical malfunction, human error, or otherwise), we reserve the right to:\u003Cbr />\r\n a) Cancel all affected wagers and restore funds to their correct state; or\u003Cbr />\r\n b) Re-settle wagers under the terms that should have applied if the error had not occurred.\u003C/p>\r\n\r\n\u003Cp>7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (because of a technical glitch, paytable error, or other mistake), such amount (including any winnings generated therefrom) remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred.\u003C/p>\r\n\r\n\u003Cp>7.6. Neither the Casino, nor its directors, employees, partners, or service providers:\u003Cbr />\r\na) Guarantee that the software or Website is fit for any particular purpose;\u003Cbr />\r\nb) Guarantee that the Website, its software, or any games will be error-free or uninterrupted;\u003Cbr />\r\nc) Shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, incidental, or otherwise) arising out of your use of the Website or your participation in any game.\u003C/p>\r\n\r\n\u003Cp>7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs (including reasonable legal fees) arising from or related to:\u003Cbr />\r\na) Your use of the Website;\u003Cbr />\r\nb) Your participation in any game;\u003Cbr />\r\nc) Any breach by you of these Terms and Conditions.\u003C/p>\r\n\r\n\u003Cp>7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation.\u003C/p>\r\n",{"question":1250,"answer":1251,"startExpanded":1043},"8. USE OF PLAYER ACCOUNT","\u003Cp>8.1. Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.\u003C/p>\r\n\r\n\u003Cp>8.2.If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active will be forfeited. The Casino may require you to return any funds already withdrawn from the duplicate account.\u003C/p>\r\n\r\n\u003Cp>8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting/selling account access—is strictly prohibited.\u003C/p>\r\n\r\n\u003Cp>8.4. As part of our Know-Your-Customer (KYC) process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests will remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two (2) weeks of your withdrawal request, your account will be locked and your withdrawal will be canceled.\u003C/p>\r\n",{"question":1253,"answer":1254,"startExpanded":1043},"9. ANTI-FRAUD POLICY","\u003Cp>9.1.  The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include (but are not limited to):\u003Cbr />\r\na) Collusion with other players to manipulate game outcomes;\u003Cbr />\r\nb) Use of automated bots, scripts, or unauthorized software to gain an unfair advantage;\u003Cbr />\r\nc) Chargebacks or disputes on legitimate deposits;\u003Cbr />\r\nd) Filing false claims against the Casino;\u003Cbr />\r\ne) Exploiting software bugs, glitches, or loopholes;\u003Cbr />\r\nf) Any other deceptive, dishonest, or illicit practices.\u003C/p>\r\n\r\n\u003Cp>9.2. If you are suspected of any fraudulent behavior, we reserve the right, at our sole discretion, to:\u003Cbr />\r\na) Terminate or suspend your Player Account;\u003Cbr />\r\nb) Void any associated winnings and confiscate your balance;\u003Cbr />\r\nc) Charge you an amount up to your available balance to cover damages or costs incurred by the Casino;\u003Cbr />\r\nd) Pursue civil or criminal action, including notifying regulatory or law enforcement authorities;\u003Cbr />\r\ne) Retain or freeze any funds pending an investigation.\u003C/p>\r\n\r\n\u003Cp>9.3. We may require a live phone verification in addition to document checks. If we cannot verify your identity or suspect fraud especially when provided phone numbers are invalid or missing - we may close your account permanently and forfeit any winnings. Failure to pass verification within two (2) weeks of our request will result in account termination and funds confiscation.\u003C/p>\r\n\r\n\u003Cp>9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. “Abusing a promotion” includes, but is not limited to:\u003Cbr />\r\na) Placing maximum allowable bets on high-variance games solely to inflate wagering requirements;\u003Cbr />\r\nb) Reducing stakes after a large win and switching to low-variance games to meet wagering terms;\u003Cbr />\r\nc) Depositing only to claim bonuses without making any real-money deposits;\u003Cbr />\r\nd) Maintaining a deposits-to-bonus ratio exceeding 50%;\u003Cbr />\r\ne) Delaying play until wagering requirements expire or manipulating game rounds (e.g., leaving high bets on the table and returning after requirements are met);\u003Cbr />\r\nf) Using multiple accounts (including shared IP or device) to claim duplicate welcome offers or free spins;\u003Cbr />\r\ng) Exploiting any software bug or glitch to extract monetary value.\u003C/p>\r\n\r\n\u003Cp>9.5. To confirm your identity, we may request the following documents in Latin or Cyrillic script:\u003Cbr />\r\nGovernment-issued photo ID (passport, driver’s license)\u003Cbr />\r\nProof of address (utility bill, bank statement)\u003Cbr />\r\nProof of payment method (credit card front/back, e-wallet screenshot)\u003Cbr />\r\nIf you cannot provide documents in the requested scripts, we may require a video verification (showing you holding your ID and stating your name and date). Failure to comply will result in account closure and forfeiture of funds.\u003C/p>\r\n\r\n\u003Cp>9.6. If you discover a software bug, error, or any system incompleteness, you agree to refrain from exploiting it and must report it to us immediately via email. If you fail to notify us and benefit from the issue, you will be liable for full compensation of all related costs and losses incurred by the Casino.\u003C/p>\r\n\r\n\u003Cp>9.7. Any deposit must be wagered three (3) times the deposited amount before you may withdraw those funds. If you make multiple deposits without any gameplay, you must wager the combined total of all deposits before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse withdrawal if wagering requirements are unmet.\u003C/p>\r\n\r\n\u003Cp>9.8. The Casino is not a financial institution. Your Player Account will not accrue interest, and we do not offer currency conversion or exchange services (including fiat-crypto exchanges)\u003C/p>\r\n",{"question":1256,"answer":1257,"startExpanded":1043},"10. DEPOSITING","\u003Cp>10.1. Playfina Casino supports a variety of deposit options, including Visa and MasterCard (credit/debit), as well as alternative methods (e-wallets, bank transfers, etc.). All Paysafe transactions are processed by Tronabriz Limited.\u003C/p>\r\n\r\n\u003Cp>10.2.  To learn which payment methods are most convenient in your jurisdiction, please contact our Support Team at support@playfina.com.\u003C/p>\r\n\r\n\u003Cp>10.3. You must deposit funds from a payment account (bank account, card, e-wallet, etc.) registered in your own name. Depositing from anyone else’s account is strictly forbidden. If our security checks reveal a third-party deposit, we will:\u003Cbr />\r\nConfiscate any winnings generated from that deposit;\u003Cbr />\r\nReturn the original deposit to its rightful owner;\u003Cbr />\r\nDecline liability for any funds lost as a result.\u003C/p>\r\n\r\n\u003Cp>10.4. Minimum and Maximum Deposit Amounts\u003Cbr />\r\nThe minimum deposit is €20 (or equivalent).\u003Cbr />\r\nThe maximum deposit varies by payment method; the precise limit will be displayed when you select your chosen option.\u003C/p>\r\n\r\n\u003Cp>10.5. Due to the decentralized nature of cryptocurrencies, we cannot impose upper deposit limits on CoinsPaid (crypto) transactions. If you wish to enforce self-imposed limits, please choose a non-crypto payment method.\u003C/p>\r\n\r\n\u003Cp>10.6. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your playfina account.\u003C/p>\r\n\r\n\u003Cp>10.7. If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. Playfina Casino will not compensate you for any losses caused by unsupported or declined deposit attempts.\u003C/p>\r\n",{"question":1259,"answer":1260,"startExpanded":1043},"11. WITHDRAWAL POLICY","\u003Cp>11.1. Minimum and Maximum Withdrawal Amounts\u003Cbr />\r\nFiat Currencies: The minimum withdrawal is €20 (or equivalent: $20 USD, 200 NOK, 30 CAD/NZD/AUD, 350 ZAR, 1 700 INR).\u003Cbr />\r\nCryptocurrencies: The minimum is the crypto equivalent of €20 at the time of request (rate determined by Coinbase Converter).\u003Cbr />\r\nMaximum Amount: Varies by payment method; the exact limit will appear during withdrawal. If your requested amount exceeds a method’s limit, payouts may be split into multiple installments.\u003C/p>\r\n\r\n\u003Cp>11.2. We reserve the right to verify your identity before processing any withdrawals. If you submit false or incomplete KYC documents, we may refuse your payout and terminate your account notification will be sent via email. Additionally, we may report suspicious activity to the relevant regulatory authorities.\u003Cbr />\r\nRequired Identification Documents (at minimum):\u003Cbr />\r\nA copy of a valid government-issued photo ID (e.g., passport, driver’s license).\u003Cbr />\r\nProof of address (utility bill, bank statement).\u003Cbr />\r\nAny additional documentation we request to confirm your identity or payment method.\u003C/p>\r\n\r\n\u003Cp>11.3. Credit Card Payouts\u003Cbr />\r\n We support withdrawals via:\u003Cbr />\r\n-Original Credit Transfer (OCT) for Visa;\u003Cbr />\r\n- Payment Transfer for Mastercard.\u003Cbr />\r\n Requirements:\u003Cbr />\r\n- The card must be a personal (not corporate) card.\u003Cbr />\r\n- The card must be issued in a supported country.\u003C/p>\r\n\r\n\u003Cp>11.4.  Even if a country is technically supported, your issuing bank may block or reject credit card or bank transfers at its own discretion. Playfina Casino cannot guarantee successful processing in every case.\u003C/p>\r\n\r\n\u003Cp>11.5. If necessary, we may pay your withdrawal via a different method than the one you specified (e.g., e-wallet instead of card), at our sole discretion.\u003C/p>\r\n\r\n\u003Cp>11.6. We aim to process all withdrawal requests within 72 hours of approval. Actual payout timing depends on the chosen method and your verification status.\u003C/p>\r\n\r\n\u003Cp>11.7. Winnings from no-deposit bonuses are capped as follows (or currency equivalent at the time of request via Coinbase Converter): 100 EUR, 100 USD, 100 CAD, 100 AUD, 100 NZD, 9,000 INR, 1,000 NOK \u003C/p>\r\n\r\n\u003Cp>11.8. Withdrawal Frequency Limits\u003Cbr />\r\nDaily: €2 000, $2 000 USD, 3 000 CAD/AUD/NZD, 20 000 NOK, 40 000 ZAR, 200 000 INR (or equivalent).\u003Cbr />\r\nWeekly (rolling 7-day): €5 000, $5 000 USD, 7 500 CAD/AUD/NZD, 50 000 NOK, 100 000 ZAR, 500 000 INR (or equivalent). Resets each 7 days from your first cashout in a calendar month and on the 1st of each month.\u003Cbr />\r\nMonthly: €20 000, $20 000 USD, 30 000 CAD/AUD/NZD, 200 000 NOK, 400 000 ZAR, 2 000 000 INR (or equivalent). Resets on the 1st of each month.\u003Cbr />\r\nProgressive jackpot wins are paid in full and do not count toward these limits.\u003Cbr />\r\nCryptocurrency limits are determined by the exchange rate at time of request (Coinbase Converter).\u003C/p>\r\n\r\n\u003Cp>11.9.  If you have deposited via credit/debit card and your requested withdrawal does not exceed your total net deposit, we may return those funds directly to your card. Any excess above your net deposit will be paid via an alternative method (e-wallet, bank transfer, etc.).\u003C/p>\r\n\r\n\u003Cp>11.10. Our internal operating currency is EUR. If you transact in another currency, the amount debited or credited may differ slightly due to your bank’s and our processing system’s conversion rates. Bank Transfer payouts in USD are not available. All bank transfers are processed within 3 business days.\u003C/p>\r\n\r\n\u003Cp>11.11. If you withdraw via bank transfer, intermediary banks may impose additional fees (typically up to €16). These charges are beyond our control.\u003C/p>\r\n\r\n\u003Cp>11.12. The Casino is not a financial institution. Your account will not earn interest, and we do not provide any currency conversion or exchange services (e.g., fiat-crypto conversion).\u003C/p>\r\n\r\n\u003Cp>11.13. You are responsible for any fees applied by your bank or payment provider during the withdrawal process.\u003C/p>\r\n\r\n\u003Cp>11.14. To inquire about a refund possibility, contact our Support Team at support@playfina.com.\u003C/p>\r\n",{"question":1262,"answer":1263,"startExpanded":1043},"12. DORMANT ACCOUNTS","\u003Cp>12.1. An Account is deemed “inactive” if there has been no login or gameplay for 12 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €20 (or currency equivalent), deducted from your remaining balance. If your balance is less than €20, we will deduct the entire balance instead.\u003C/p>\r\n\r\n\u003Cp>12.2. We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.\u003C/p>\r\n",{"question":1265,"answer":1266,"startExpanded":1043},"13. EXPIRY PERIOD","\u003Cp>You agree that any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one (1) year from the date the claim or cause of action arose. Claims filed after this period will be deemed waived and forever barred.\u003C/p>\r\n",{"question":1268,"answer":1269,"startExpanded":1043},"14. REFUND POLICY","\u003Cp>14.1. Requests for refund of a legitimate transaction must be submitted within 24 hours of the transaction.If you allege that someone else accessed your Account, you have 30 calendar days from the date you first became aware of the unauthorized access.\u003C/p>\r\n\r\n\u003Cp>14.2. If you funded your Account using a credit card, we reserve the right to process your withdrawal request (up to the total net amount deposited) as a refund back to that same credit card. Any excess beyond the deposited amount will be paid via an alternative method.\u003C/p>\r\n\r\n\u003Cp>14.3. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions occur prior to issuing any refund.\u003C/p>\r\n\r\n\u003Cp>14.4. If any credit card deposits or withdrawals are deemed high-risk (for security or legal reasons) by our payment processors or by Playfina Casino, we will refund all associated transactions back to the originating credit card and report the incident to relevant authorities and parties.\u003C/p>\r\n\r\n\u003Cp>14.5.  You are responsible for all fees incurred during the refund process.\u003C/p>\r\n\r\n\u003Cp>14.6. Contact our support team at support@playfina.com to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested)\u003Cbr />\r\nA photograph (or scan) of your valid photo ID.\u003Cbr />\r\nA photo or screenshot of your payment method (credit card front/back, e-wallet screenshot).\u003Cbr />\r\nA photo or screenshot verifying your current address.\u003Cbr />\r\nWe may also request a phone call (to the number on file) as part of our KYC procedure. Withdrawals and refunds will remain on hold until your Account is fully verified. If we cannot contact you by email or phone within 2 weeks of your request, your Account will be locked for failure to complete KYC.\u003Cbr />\r\nAll refund payouts are typically processed within 5–7 banking days from approval.\u003C/p>\r\n",{"question":1271,"answer":1272,"startExpanded":1043},"15. COMPLAINTS","\u003Cp>15.1. Handling and Escalation\u003Cbr />\r\nYour complaints are initially handled by our Support Team. If they cannot resolve your issue immediately, it will be escalated within the Casino’s organizational structure. We will keep you reasonably informed of the status of your complaint.\u003C/p>\r\n\r\n\u003Cp>15.2. Account Holder Only\u003Cbr />\r\nWe only accept complaints initiated by the Account Holder. You may not assign, transfer, or delegate your right to file a complaint to any third party. Complaints presented by anyone other than the original Account Holder will be dismissed.\u003C/p>\r\n\r\n\u003Cp>15.3. Server Log Authority\u003Cbr />\r\nIn any dispute regarding game results, the Casino’s server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server’s record prevails. You agree that these records are the ultimate authority for resolving any dispute about your game play or results.\u003C/p>\r\n\r\n\u003Cp>15.4. Communication\u003Cbr />\r\nWe will contact you regarding your dispute using the contact details provided in your Account.\u003C/p>\r\n\r\n\u003Cp>15.5. Alternative Dispute Resolution (ADR)\u003Cbr />\r\nIf you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter to an independent ADR body. We cooperate with EGIS (https://egis.io/), which operates under the regulations of the Tobique Gaming Commission. To submit a dispute to EGIS, email disputes@egis-adr.com.\u003C/p>\r\n",{"question":1274,"answer":1275,"startExpanded":1043},"16. NON-TRANSFERABILITY","\u003Cp>You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from participation in Games without the express written consent of Playfina Casino. This nontransferability clause prohibits any transfer, encumbrance, pledge, or gifting of:\u003Cbr />\r\nPlayer Accounts;\u003Cbr />\r\nBalances, deposits, or winnings;\u003Cbr />\r\nWagering rights or game outcomes;\u003Cbr />\r\nAny ancillary rights, whether legal, commercial, or otherwise.\u003Cbr />\r\nAny attempt to transfer or collateralize these rights in violation of this clause is void.\u003C/p>\r\n",{"question":1277,"answer":1278,"startExpanded":1043},"17. ARBITRATION","\u003Cp>All disputes between you and the Casino whether arising under these Terms and Conditions, additional agreements, or any related activities shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside of this arbitration process.\u003C/p>\r\n",{"question":1280,"answer":1281,"startExpanded":1043},"18. KYC and ACCOUNT VERIFICATION","\u003Cp>18.1. By registering and using the Website, you authorize playfina.com to conduct identity and contact information checks at our discretion, or as required by regulatory authorities, to verify your eligibility and compliance (“Verification”).\u003C/p>\r\n\r\n\u003Cp>18.2. Only Account Holders (natural persons) may play for real money. To register, you must provide:\u003Cbr />\r\nDate of birth + valid ID proving you are ≥ 18 years old (or the legal age in your jurisdiction).\u003Cbr />\r\nIdentification documents:\u003Cbr />\r\nCopy of government-issued photo ID (passport, driver’s license, national ID).\u003Cbr />\r\nCopy of another ID (if requested).\u003Cbr />\r\nProof of current address (utility bill, bank statement).\u003Cbr />\r\nYour full legal name.\u003Cbr />\r\nYour complete residential address.\u003Cbr />\r\nA valid email address.\u003Cbr />\r\nWe may request additional information or documentation (e.g., proof of payment method) to verify your identity. Your Account may remain suspended until all requested information is received and verified.\u003C/p>\r\n\r\n\u003Cp>18.3 If we determine you were underage while using our gambling services, or if you provided false/inaccurate/misleading information during registration, we will:\u003Cbr />\r\nImmediately close your Account;\u003Cbr />\r\nVoid all transactions and bets placed during the period you were underage;\u003Cbr />\r\nRefund any genuine deposits (subject to our policies);\u003Cbr />\r\nConfiscate any winnings earned while underage;\u003Cbr />\r\nRequire you to reimburse the Casino for any withdrawn funds;\u003Cbr />\r\nTake any additional actions at our sole discretion, including legal measures, if deemed necessary.\u003C/p>\r\n\r\n\u003Cp>18.4. If you fail to provide the requested documentation or if the documentation is invalid (e.g., expired ID, mismatched name/address), we may suspend or close your Account, and any funds in your balance will be forfeited.\u003C/p>\r\n",{"text":1224},{"additionalCssClasses":1043,"title":1226,"questions":1284},[1285,1288,1291,1294,1296,1299,1301,1303,1306,1308,1310,1312,1314],{"question":1286,"answer":1287,"startExpanded":1044},"1. GENERAL","\u003Cp>1.1. The website playfina.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, with registration сompany number 3-102-893958 and registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Novatrix SRL is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202508056-FI2.\u003C/p>\r\n\r\n\u003Cp>1.2. Before using the website, please read Terms and Conditions carefully. By utilizing the website, you acknowledge and agree to be bound by the Terms and Conditions, as well as all applicable website policies.\u003C/p>\r\n",{"question":1289,"answer":1290,"startExpanded":1043},"2. CHANGES OF TERMS AND CONDITIONS","\u003Cp>2.1. These Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.\u003C/p>\r\n",{"question":1292,"answer":1293,"startExpanded":1043},"3. WHO CAN PLAY","\u003Cp>3.1. Users from the following countries and/or their specific territories (“the Restricted Countries”) are not allowed to deposit and play real money games: Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Greece, Iran, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Spain, Ukraine, United Kingdom, USA.\u003C/p>\r\n\r\n\u003Cp>3.2. Access to the website is permitted only to individuals who are at least 18 years old or who meet the legal age requirement for online gaming in their country of residence. It is the sole responsibility of the player to ensure compliance with the applicable laws and age restrictions in their jurisdiction. The Company reserves the right to request proof of age and may restrict access to the website or suspend the player’s account if this requirement is not met.\u003C/p>\r\n",{"question":1238,"answer":1295,"startExpanded":1043},"\u003Cp>4.1. The website allows playing for the following currencies: EUR, CAD, INR, BTC, ETH, LTC, DOG, USDT, TRX.\u003C/p>\r\n\r\n\u003Cp>4.2. Minimum deposit amount is 20 EUR, 20 СAD, 2000 INR, 0.0001 BTC, 0.01 ETH, 0.01 LTC; 1 DOG; 5 USDT, 50 TRX.\u003C/p>\r\n",{"question":1297,"answer":1298,"startExpanded":1043},"5. FEES AND TAXES","\u003Cp>5.1. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user made a deposit and does not place any bets, the Company reserve the right to cover our fees in case the user withdraws.\u003C/p>\r\n",{"question":1244,"answer":1300,"startExpanded":1043},"\u003Cp>6.1. The player acknowledges that they are familiar with and understand the rules of the games available on the website. It is the player’s responsibility to be aware of the payout percentage for each game.\u003C/p>\r\n",{"question":1247,"answer":1302,"startExpanded":1043},"\u003Cp>7.1. The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.\u003C/p>\r\n\r\n\u003Cp>7.2. The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.\u003C/p>\r\n\r\n\u003Cp>7.3. The Company implements appropriate measures to safeguard players’ personal data from unauthorized access and discloses it only to parties directly involved in delivering gambling services via the website. However, the Company bears no responsibility for how this information is handled by third parties, such as software providers or affiliates. The use of players’ personal data by such third parties is governed by their own terms and conditions, where applicable.\u003C/p>\r\n",{"question":1304,"answer":1305,"startExpanded":1043},"8. USE OF PLAYER`S ACCOUNT","\u003Cp>8.1. Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. The player shall not provide access to their user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit.\u003C/p>\r\n\r\n\u003Cp>8.2. The player confirms that they are not using VPN (Virtual Private Network).\u003C/p>\r\n\r\n\u003Cp>8.3. The casino reserves the right to confiscate funds and/or suspend access to the account in case of detecting an overlap of IP addresses between two or more accounts. Decisions made by the casino administration regarding IP address overlap are final and not subject to appeal.\u003C/p>\r\n\r\n\u003Cp>8.4. Players are required to provide the casino with all requested documents within the specified deadlines whenever the casino requests them or as otherwise stipulated by the site’s policies. These documents may include, but are not limited to, passport details, identification cards, proof of residence, and statements verifying the source of funds.\u003C/p>\r\n\r\n\u003Cp>8.5. If a player refuses to provide the requested documents or if discrepancies are found between the submitted documents and the actual information, the casino reserves the right to close the player’s account and confiscate any funds held in the account.\u003C/p>\r\n\r\n\u003Cp>8.6. Players take responsibility for the integrity of the documentation provided and agree that the casino has the right to verify their authenticity at any time.\u003C/p>\r\n",{"question":1253,"answer":1307,"startExpanded":1043},"\u003Cp>9.1. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.\u003C/p>\r\n\r\n\u003Cp>9.2. The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:\u003Cbr />\r\n● participating in any type of collusion with other players,\u003Cbr />\r\n● development and use of strategies aimed at unfaithful winnings,\u003Cbr />\r\n● fraudulent actions against other online casinos or payment providers,\u003Cbr />\r\n● charge back transactions with a credit card or denial of some payments\u003Cbr />\r\nmade,\u003Cbr />\r\n● other types of cheating,\u003Cbr />\r\n● providing of forged documents,\u003Cbr />\r\n● creating two or more accounts,\u003Cbr />\r\n● or is known to have gone bankrupt in the country of his residence;\u003Cbr />\r\nThe Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the Player will not be notified or informed about the reasons for such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.\u003C/p>\r\n\r\n\u003Cp>9.3. The Casino retains the right to close a Player’s account at its sole discretion and issue a refund of the remaining balance, minus any applicable withdrawal fees. This may be done without prior notice and without the need to provide any explanation.\u003C/p>\r\n\r\n\u003Cp>9.4. The Casino strictly prohibits any form of advantage play. Players attempting to exploit welcome offers or other promotional campaigns acknowledge that the Company may, at its discretion, cancel any related bonuses and associated winnings. Such action may be taken in cases including, but not limited to:\u003Cbr />\r\n● use of stolen payment cards;\u003Cbr />\r\n● chargeback requests;\u003Cbr />\r\n● creation of multiple accounts to benefit from promotions;\u003Cbr />\r\n● submission of false registration details;\u003Cbr />\r\n● use of forged documents;\u003Cbr />\r\n● any behavior that could harm the Casino’s operations;\u003Cbr />\r\n● employing low-risk roulette strategies, such as placing equal bets on red and black, even and odd, or covering 25 or more of the 37 numbers on the table (note: red/black bets cover only 36 of 37 possible outcomes).\u003C/p>\r\n\r\n\u003Cp>9.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.\u003C/p>\r\n\r\n\u003Cp>9.6. If a player becomes aware of any bugs or deficiencies in the software, they agree not to exploit them. Furthermore, the player commits to promptly report such issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any damages or costs incurred due to the software issues and the lack of notification.\u003C/p>\r\n\r\n\u003Cp>9.7. To prevent fraudulent activity involving Bitcoin transactions, the following policy applies: If a transaction is flagged as replaceable (Opt-in Replace-by-Fee, RBF), the Casino reserves the right to immediately close the associated account and withhold any winnings.\u003C/p>\r\n\r\n\u003Cp>9.8. If a player requests a withdrawal but the total bets placed since their last deposit amount to less than three times that deposit, the Casino may charge the player for transaction processing fees related to deposits and withdrawals. This decision is at the sole discretion of the Casino’s management.\u003C/p>\r\n\r\n\u003Cp>9.9. For account verification, the Casino requires documents (ID, payment proofs, utility bills, etc.) in either Latin or Cyrillic alphabets. If the player cannot provide documents in these scripts, the Casino may require a video verification showing the player presenting their documents.\u003C/p>\r\n\r\n\u003Cp>9.10. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.\u003C/p>\r\n",{"question":1256,"answer":1309,"startExpanded":1043},"\u003Cp>10.1. Please, contact our support team at support@playfina.com to inquire about the payment methods which are most favorable for your country of residence.\u003C/p>\r\n\r\n\u003Cp>10.2. Minimum deposit amount is 20 EUR, 20 СAD, 2000 INR, 0.0001 BTC, 0.01 ETH, 0.01 LTC, 1 DOG, 5 USDT, 50 TRX. Kindly refrain for depositing below the specified amounts.\u003C/p>\r\n\r\n\u003Cp>10.3. The Company does not accept third party payments. You must make deposits only from payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.\u003C/p>\r\n",{"question":1259,"answer":1311,"startExpanded":1043},"\u003Cp>11.1. The minimal withdrawal amount from the gaming account is 20 EUR, 20 CAD, 2000 INR, 0.0004 BTC; 0.005 ETH, 0.01 LTC; 1 DOG; 5 USDT, 50 TRX. The maximum amount for withdrawal available depends on the chosen\u003C/p>\r\n\r\n\u003Cp>11.2 The payment method will be displayed when selecting your preferred payment option.\u003C/p>\r\n\r\n\u003Cp>11.3. If a player requests a withdrawal but the total amount wagered since their last deposit is less than three times the deposit amount, the Casino reserves the right to charge the player fees related to transaction processing, including both deposits and withdrawals. This decision is solely at the discretion of the Casino management.\u003C/p>\r\n\r\n\u003Cp>11.4. The Casino may require identity verification before processing any payouts and may hold refunds or withdrawals until verification is complete. If false or incomplete personal information is provided, withdrawal requests may be denied and the player’s account terminated, with notification sent via email. The Casino may also be obligated to report the player’s activities to relevant regulatory authorities.\u003C/p>\r\n\r\n\u003Cp>11.5. We will make reasonable efforts to contact you regarding withdrawal requests; however, if we are unable to reach you by email or phone within two (2) weeks from the withdrawal request date, your account may be locked due to failure to complete the KYC process.\u003C/p>\r\n\r\n\u003Cp>11.6. Any winnings, whether obtained through bonuses or real money play, may be subject to forfeiture if the player does not provide complete KYC information within 40 days from the date of the request.\u003C/p>\r\n\r\n\u003Cp>11.7. The Casino reserves the right to withhold payments if there is suspicion or evidence of system manipulation. Criminal charges will be pursued against any player or other individuals found to have manipulated or attempted to manipulate the casino system.\u003C/p>\r\n\r\n\u003Cp>11.8. The Casino retains the right to modify or discontinue any games or events offered on the Website. If you discover any potential errors or flaws in the software, you agree not to exploit them.\u003C/p>\r\n\r\n\u003Cp>11.9. Additionally, you agree to promptly report any such errors or issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any losses or costs arising from the error or incomplete reporting.\u003C/p>\r\n\r\n\u003Cp>11.10. Withdrawal Frequency Limits\u003Cbr />\r\nDaily: €2 000, $2 000 USD, 3 000 CAD/AUD/NZD, 20 000 NOK, 40 000 ZAR, 200 000 INR (or equivalent).\u003Cbr />\r\nWeekly (rolling 7-day): €5 000, $5 000 USD, 7 500 CAD/AUD/NZD, 50 000 NOK, 100 000 ZAR, 500 000 INR (or equivalent). \u003Cbr />\r\nMonthly: €20 000, $20 000 USD, 30 000 CAD/AUD/NZD, 200 000 NOK, 400 000 ZAR, 2 000 000 INR (or equivalent). \u003C/p>\r\n\r\n\u003Cp>11.11. Please note that even for supported countries the Casino is not able to guarantee successful payment processing in all cases.\u003C/p>\r\n",{"question":1262,"answer":1313,"startExpanded":1043},"\u003Cp>12.1. If You have not logged in or logged out for twelve consecutive months, your account obtains Inactive (dormant) status. The Casino reserves the right to charge Your account for a monthly administrative fee of a minimum 25 EUR (or an equivalent amount in Your account active balance currency) as long as Your account has a positive balance.\u003C/p>\r\n\r\n\u003Cp>12.2. By submitting the consent with these Terms and Conditions, You authorize the Casino to debit this fee from Your account at the beginning of the month following the day on which Your account has obtained Inactive status, of which You will be informed by email. The Casino will stop deducting the administrative fee if your account is reactivated or the account balance reaches zero.\u003C/p>\r\n",{"question":1315,"answer":1316,"startExpanded":1043},"13. DETECTION OF GAMBLING ADDICTION","\u003Cp>13.1. The casino conducts screening for signs of gambling addiction among players in accordance with internal rules and policies developed to ensure responsible gaming.\u003C/p>\r\n\r\n\u003Cp>13.2. In the event of detecting signs of gambling addiction, the casino reserves the right to close the account and suspend access to gaming services to prevent the deepening of the problem and protect the interests of the player.\u003C/p>\r\n\r\n\u003Cp>13.3. Signs of gambling addiction may include, but are not limited to, excessive time spent in the casino, frequent and large deposits without reasonable control, and frequent requests to increase limits.\u003C/p>\r\n",1775350121232]